Ticket & Admission Terms

1. Ticket Policy – Refunds & Exchanges

Tickets are non-refundable within 5 days of the event. During this period, tickets can only be exchanged for credit toward future purchases.

No exchanges or credits will be issued within 48 hours of the event start time.

If you request a refund outside of this period, a £2 administration fee per ticket will apply.

Tickets are transferable, and you are welcome to pass them on to friends or family if you’re unable to attend.

2. Seating Policy

Seating is allocated upon arrival, and all guests will be assigned a seat. While we do not offer seat reservations, seating preferences are honoured on a first-come, first-served basis.

If you are attending with other ticket holders and would like to be seated together, please include their names during the checkout process. We will do our best to accommodate group seating.

Please note that during busy periods, table sharing with other guests may be required.

3. Age Requirement

Attendees under the age of 18 must be accompanied by a responsible adult. We operate a strict age verification policy. Attendees who appear younger than 21 may be asked to provide photographic identification.  Life drawing classes are 18+ only events.

4. Food & Drink Policy

A selection of snacks and post-dinner desserts is available for purchase during performances.

Please note that outside food and drinks are not permitted on the premises.

If you wish to bring a celebration cake, a service fee of £5 per person will apply, capped at £50 per party.

We do not offer corkage under any circumstances.

5. Latecomers

Once the event has commenced, we reserve the right to fill any empty seats with individuals from our waiting list or attendees at the door. Late arrivals will still be admitted; however, they may be asked to stand at the back until seating becomes available.

6. Recording and Photography

Video recording and photography are permitted and encouraged. However, please refrain from using flashes or strong lights, as they may disturb our performers. The venue will sometimes film or live stream the event at the request of the performers.

Please be aware that photos and videos may be taken during performances for promotional and marketing purposes. By attending, you consent to your image being used in this way.

If you do not wish to be photographed or filmed, please inform a member of staff upon arrival.

By purchasing a ticket or attending our event, you agree to abide by these terms and conditions.