Membership
at Toulouse Lautrec
This is your chance to make Toulouse Lautrec your musical home. Support the artists, skip booking fees & queues, and never miss a great night again.
Frequently Asked Questions
General
Welcome to Toulouse Lautrec restaurant & jazz club – South London’s home of live jazz, cabaret, and musical dining. Set in a lovingly restored Victorian building named after the iconic artist Henri de Toulouse-Lautrec, we’re an independent, family-run venue celebrating creativity, community, and top-quality live performance. Whether you’re here for an intimate piano show, or a full evening of jazz upstairs, our space is designed to bring people together through great music, food, and atmosphere.
We named our venue Toulouse Lautrec in homage to the iconic French artist Henri de Toulouse-Lautrec, whose bold, expressive posters captured the spirit of Parisian nightlife in the late 19th century. Just as he immortalised the world of cabaret, jazz, and bohemian culture through his art, we aim to celebrate that same creative energy in our venue. With a deep love for music, performance, and timeless style, Toulouse Lautrec felt like the perfect namesake—a symbol of artistic freedom, character, and a little bit of mischief, all of which inspire what we do here every day.
The owners, Nolan and Florent, are brothers, and have spent their whole lives in restaurants, growing up next door in their parents famous restaurant, The Lobster Pot (1991 – 2016). Toulouse Lautrec was opened in December 2008.
Membership
The Toulouse Lautrec Membership is your all-access pass to the very best of our live jazz and dining experiences, with exclusive perks designed for our most dedicated supporters. Members enjoy year-round benefits, including:
- Free Entry to ALL Piano Room “Dinner & Live Music” Shows (Booking Required)
- 20% off tickets for all jazz club shows (for you + up to 3 guests) with no booking fees (certain premium and private shows excluded)
- Free Entry or 50% discount to Selected Special Nights
- 10% off Food & Drinks restaurant for up to 4 people (excludes special event days)
- Priority booking 48-hour advance access to headline gigs
- Guaranteed Seating for every show
Please see our Membership T&Cs for more details.
Restaurant
Jazz Club
Refund Protection via XCover
Refunds are only available to customers who have purchased Refund Protection through XCover at the time of booking. Any refund requests under this protection must be submitted directly to XCover, in accordance with their terms and conditions. Claims are directly dealt with XCover via this link
Non-Refundable Sales
All ticket sales are non-refundable, except in the event that a performance is cancelled in full.
Ticket Transfers
Tickets are fully transferable. Patrons who are unable to attend may transfer their tickets to another guest without restriction.
Programme and Schedule Changes
Minor amendments to event timings, set times, or performer line-ups do not constitute grounds for a refund.
In the event of changes beyond our control, all tickets will remain valid, and a high-quality performance will be ensured.
Exchanges, Credits & Cooling-Off Period
Customers who have not purchased Refund Protection may request to exchange tickets for venue credit toward a future event, provided that notice is given no later than 14 days prior to the scheduled show date. Requests received after this period will not be eligible for exchange or credit with the venue.
Tickets purchased in error may be eligible for a refund if requested within 24 hours of purchase. In such cases, refunds will exclude any booking or transaction fees. However, no refunds will be issued within 72 hours of the scheduled event start time, regardless of when the tickets were purchased.
